Terms and Conditions
Last updated: 02/06/2025
Welcome to Dr Munraj Deo Clinic! By accessing and using our website, you agree to be bound by the following Terms and Conditions. Please read these carefully.
1. Introduction
1.1 These Terms and Conditions (“Terms”) govern your use of the website www.drmunrajdeo.co.uk ("the Site"), operated by Dr Munraj Deo. Our registered office is located at East Ham Dental Care, 480 Barking Road, East Ham, London, E6 2LT
1.2 By accessing, browsing, or using the Site, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use the Site.
2. Definitions
2.1 "User" means any individual or entity that visits or uses the Site.
2.2 "Services" refers to the facial aesthetic treatments and consultations we provide, which may include but are not limited to, facials, Botox, dermal fillers, and skincare services.
2.3 "Online Booking" refers to the process by which Users can book services, consultations, or treatments via our website.
3. Use of the Website
3.1 You may use the Site for lawful purposes only and agree not to:
Engage in any activity that could damage, disable, or impair the Site.
Attempt to gain unauthorized access to the Site or any associated systems or networks.
Use the Site to transmit or distribute viruses, malware, or any other harmful code.
3.2 Age Restrictions: This site is not intended for use by any person under the age of 18 years. You must be at least 18 years old to book any treatments or consultations from our Site.
4. Online Booking
4.1 Booking Process: Users can book treatments, consultations, and other services online through the booking links to our booking system. The booking system allows you to select your preferred service, date, and time. Once a booking is confirmed, an email will be sent to you with the details of your appointment.
4.2 Confirmation of Booking: A booking is not considered confirmed until you receive an email confirmation from us. If you do not receive this confirmation, please contact us directly to verify your booking.
4.3 Changes to Bookings: You may reschedule or cancel your appointment through the online booking system or by contacting us directly. Any changes to bookings are subject to our cancellation and rescheduling policy (see Section 5 below). We reserve the right to cancel and or change your appointment booking, in this case we will notify you by telephone or e-mail at the earliest possible convenience. In the case that we need to cancel or change your appointment your deposit will remain unaffected.
4.4 Accuracy of Information: You agree to provide accurate and complete information when making a booking. We will not be responsible for any issues arising from incorrect information provided at the time of booking.
4.5 Late Arrivals: Please arrive on time for your appointment. If you arrive more than 10 minutes late, we reserve the right to shorten the length of your appointment or reschedule it for a later time, depending on availability. Late arrivals may result in loss of your deposit.
5. Cancellations and Refunds
5.1 Appointment Cancellation: You may cancel or reschedule your appointment up to 24 hours in advance. Cancellations made within 24 hours of the appointment will result in a loss of your deposit fee.
5.2 Fail to Attend Policy: If you fail to attend your appointment without prior notice, you will not receive a refund of your deposit fee and your future bookings may be impacted.
5.3 Refund Policy: If you are not satisfied with a service you have received, please contact us within 7 days. We will review the situation and may offer a refund or re-treatment depending on the case.
6. Facial Aesthetic Treatments & Services
6.1 All services, including consultations and treatments, are subject to availability and will require a pre-treatment consultation to assess your suitability.
6.2 We reserve the right to refuse treatment if we believe the service may not be suitable for you or may pose health risks.
6.3 By booking an appointment, you confirm that you have provided accurate medical information, and you consent to the treatment you are booking.
6.4 Prices for services are subject to change, and we will notify you of any changes prior to your appointment.
7. Limitation of Liability
7.1 While we make every effort to provide accurate and high-quality services, we cannot guarantee specific results from treatments. Results may vary based on individual factors.
7.2 We shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or the services provided.
7.3 We do not exclude or limit our liability for death or personal injury caused by our negligence or fraud.
8. Privacy and Data Protection
8.1 We are committed to protecting your privacy and ensuring your personal data is handled in compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
8.2 For details on how we collect, use, and protect your data, please refer to our Privacy Policy
9. Links to Third-Party Websites
9.1 The Site may contain links to third-party websites for your convenience. We are not responsible for the content or practices of any linked sites and do not endorse them.
10. Governing Law and Jurisdiction
10.1 These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to Terms and Conditions
11.1 We reserve the right to update or change these Terms at any time. Any changes will be posted on this page, and the “Last Updated” date will be updated accordingly.
11.2 Your continued use of the Site after such changes will constitute your acceptance of the revised Terms.
12. Contact Information
If you have any questions regarding these Terms or need to contact us for any reason, please reach out to us at:
info@drmunrajdeo.co.uk
Dr Munraj Deo
East Ham Dental Care
480 Barking Road
East Ham
London
E62LT